Last Updated: April 2026

1. Introduction

At Auntam, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our platform, website, or mobile application.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, phone number, email address, and business details provided during registration.
• Location Data: Real-time location for booking and fleet tracking purposes.
• Device Information: Device type, operating system, IP address, and app usage data.
• Payment Information: Transaction details processed securely through trusted payment gateways.
• Communication Data: Messages, support queries, and feedback submitted through our platform.

3. How We Use Your Information

We use your information to:

• Process and manage your bookings and service requests
• Provide customer support and respond to queries
• Improve our platform, services, and user experience
• Send service updates, notifications, and relevant communications
• Ensure platform security and prevent fraudulent activity
• Comply with applicable legal and regulatory requirements

4. Sharing of Information

Auntam does not sell or rent your personal information to third parties. We may share your information with:

• Fleet Operators & Drivers: To fulfill your booking requests
• Payment Partners: For secure transaction processing
• Legal Authorities: When required by law or regulatory obligation
• Service Providers: Trusted third parties who assist in platform operations under strict confidentiality agreements

5. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we encourage users to keep their login credentials confidential.

6. Cookies & Tracking

Our website uses cookies to enhance your browsing experience, analyze traffic, and improve platform performance. You may choose to disable cookies through your browser settings; however, this may affect certain functionalities of our platform.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymized.

8. Your Rights

As a user of our platform, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal obligations
• Withdraw consent for data processing at any time
• Lodge a complaint with the relevant data protection authority

9. Third-Party Links

Our platform may contain links to third-party websites or services. Auntam is not responsible for the privacy practices or content of these external sites. We encourage you to review their respective privacy policies.

10. Children's Privacy

Auntam's platform is intended for business users and is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised date. Continued use of our platform following any changes constitutes your acceptance of the updated policy.

12. Contact Us

For any privacy-related queries or concerns, please reach out to us:

• 📧 Email: Auntamtravel@gmail.com
• 📞 Phone: 7500880047
• 📍 Address: Ground Floor 748, DDA Flats, Madangir, New Delhi 110062